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Bamboo Knowledge Base

Share knowledge, save time, and reduce cost with a centralized SharePoint knowledge base.

Free for 30 days - no credit card required

Download to try it in your environment.

DOWNLOAD TRIAL

Try it in a sandbox environment, hosted by Bamboo.

TRY ONLINE

Let us show you how it works!

Watch a webinar on your time.

WATCH NOW

Personalized demos are available.

REQUEST A DEMO

Knowledge Management

Enhance Self-Sufficiency, Share Knowledge Easily

Bamboo Knowledge Base provides a centralized, searchable and secure knowledge base that can be set up in minutes. Whether used internally or as part of a customer-facing site, Bamboo Knowledge Base is a flexible, scalable, and affordable knowledge management application that is simple to set up and easy to use.

Knowledge Base 2.5

Key Benefits

Easy to set up
and use

Seamlessly integrate with SharePoint with no coding

Multiple ways to discover content

Create, manage and report on all articles from one location

Key Features

End User Friendly

Working in a familiar SharePoint environment, with easy-to-use interfaces, including the trusted Tree View and the user-friendly Tab View Web Part, means your teams will find it easier to become self-sufficient, finding what they need faster and cutting back on admin requests.

Tree View in Knowledge Base
Question and Answer feature in Knowledge Base

Administrator Assistance

Knowledge Base provides a streamlined Q&A user interface and a quick-to-access archive of articles, helping Knowledge Managers speed up information processing. A configurable dashboard section provides a place for administrators to set up relevant web parts.

Easy Viewing, Editing and Sharing

Choose between a quick view of an article in a pop-up window or simply click for full screen view. Print and PDF exports include all article content, including related articles, links and tabs, and "Email Article" functionality makes sharing articles faster and easier.

Viewing, editing, and sharing articles in Knowledge Base
Article creation in Knowledge Base

Create and Organize Articles Simply

Article text templates can be saved and loaded when creating new articles, easing article creation. The "Sticky" feature allows you to designate articles to take priority in list views - by holding them in the favored position on the list, making the most commonly asked questions and answers easy to find.

Quick Search and Navigation

The "Search All Articles" bar conducts quick searches across Article Title and Article Text, while the "Breadcrumb" feature heightens efficiency and time-saving by showing the parent categories of any category you are in and allowing you to click straight through.

Quick Search in Knowledge Base

What does it Do?

Highlights for Administrators

  • Create and manage all Knowledge Base articles from one location.
  • Manage permissions for articles and categories to ensure that only Administrators can view certain articles or categories.
  • With the optional Workflow Start Feature with Workflow Conductor, create workflow approval processes for publishing comments and articles (available in SharePoint 2010 only).
  • View reports and data views for Article Usage, Article Counts by Categories, Article Counts by Article Type, and Ask a Question Report. Print or export the reports to Excel.
  • Assign an expiration date to articles to ensure that the most up-to-date content is available to end users.
  • see more ▾

Highlights for End Users

  • Search for content using expanded search criteria, such as AND, OR or MINUS (-).
  • Submit questions to Knowledge Base Administrators.
  • Print or e-mail articles to one or multiple recipients, or export articles to PDF.
  • Search all Knowledge Base articles using multiple search criteria, including age of article.
  • Quickly view a list of articles recently added to the Knowledge Base, or view the top 5 most popular articles.
  • Submit ratings and comments on published articles using a 5-star ratings graphic.
  • see more ▾

Who can benefit from Bamboo Knowledge Base?

  • Organizations that want to keep their users up to date and self-sufficient by providing the answers they need online, whenever they need them.
  • Hosting providers that want to save time and money by documenting commonly submitted questions or problems and allowing their end users to access it when they need it most.
  • Companies that need to share knowledge both internally and to external partners and customers in order to strengthen their customer service.

Share Knowledge, Simply.

Try Knowledge Base today.

Free for 30 days - no credit card required

Download to try it in your environment.

DOWNLOAD TRIAL

Try it in a sandbox environment, hosted by Bamboo.

TRY ONLINE

Add your free trial to cart

Select your version of SharePoint:

Let us show you how it works!

Watch a webinar on your time.

WATCH NOW

Personalized demos are available.

REQUEST A DEMO