Careers at Bamboo Solutions

Bamboo Solutions is looking for bright, enthusiastic, people who like the challenges of a high paced and leading-edge technology business, while working with talented coworkers in a friendly work environment.

With our family-friendly atmosphere and love of sharing food, Bamboo maintains a uniquely fun culture that encourages creativity and innovation. Our strong values of transparency and support mean we offer careers that foster growth and development in an environment where you always see your impact on the big picture.

Learn more about Bamboo, then take a look at the career opportunities below.

Current Opportunities:
Technical Writer
Senior Support Engineer


Technical Writer

Through collaboration with the product management team and engineering resources our tech writers develop, write, and maintain software installation, configuration and usage instructions, online knowledge base content, support blog articles, quick start guides, and provide some graphics and web content for our online storefront.

RESPONSIBILITIES:

Working under minimal supervision, writers review, develop, and edit complex technical materials, including software configuration and usage documents, online knowledge base content, and product support materials; ensure compliance with industry standards and best practices of style and format; provide expertise in the use of the written English language including overall structure and organization of material to create professional documentation.

Desired Skills & Experience:

  • Experience writing end user documentation or training documentation for software products
  • Background in SharePoint installation, configuration, and support strongly preferred
  • Working knowledge of HTML
  • Familiarity with CSS & XML a plus
  • Experience with print, web-based, and electronic delivery of documents
  • Strong communication skills, including writing, editing, and proofreading
  • Ability to complete assigned deliverables within timelines and work well in a fast-paced project environment
  • Ability to collaborate well in a team environment
  • BA or BS degree in a technical or communications field preferred
  • Experience withproject management software and methodologies a plus
Interested in this position? Please send your resume to Human Resources.
Only candidates selected for an interview will be contacted
Back to top

Senior Support Engineer

Bamboo is currently looking for a Senior Support Engineer to join our customer support team. The primary purpose of this position is working with customers globally to make sure our products and the customer's SharePoint implementations are performing optimally.

Duties & Responsibilities:

  • Troubleshoot top tier support issues, conduct root cause analysis
  • Document procedures in Ticket tracking application
  • Help customers realize the value of their SharePoint investment
  • Serve as a mentor to other support engineers and be a key contributor to the direction of our support and services organization
  • Installation Support Services via web meeting
  • Help maintain test environment(s) for the Support team

Knowledge & Skills:

  • Strong knowledge of SharePoint 2013/ SharePoint 2010 / Microsoft Office SharePoint Server (MOSS) 2007
  • Past Experience as a SharePoint administrator in a large organization a plus
  • IIS
  • SQL Server
  • PowerShell
  • Active Directory, DNS
  • Storage Technologies
  • Web Services and .NET framework
  • Basic development skills, .NET, InfoPath, SharePoint Designer, etc.
  • VMware Virtual Infrastructure
  • Windows Server
  • Excellent written and oral communication skills
  • Quick learner; able to pick up new technologies and skills quickly
  • Problem Solving / Decision Making
    • Excellent troubleshooting skills
    • Know how to keep customer satisfied, even when an issue takes longer than planned
    • Understand issues and suggest workarounds, when appropriate and/or available
Interested in this position? Please send your resume to Human Resources.
Only candidates selected for an interview will be contacted
Back to top