Does Bamboo offer hosting?
Bamboo does offer access to free testing environments where you can try, test, and tweak many of our most popular SharePoint enhancements. Go to our
Create a Sandbox page for more information and to sign up now
for your free sandbox environment.
What levels of support plans does Bamboo offer? Does support expire?
Bamboo offers Trial, Basic and Premium support. Free Trial support expires after 30 days. For more information about Basic and Premium support, please see the
Support Plans page.
How do I know which Bamboo product version I am using?
You can find the version information in the configuration tool pane for the
Web Part, or via assembly files on the file system. For instructions, please see:
KB.11999 - HOWTO: Find the File Version for a Bamboo Product.
I upgraded or uninstalled one Bamboo product, and now other Bamboo products are not working. How do I fix that?
Current storefront versions of Bamboo products for 2007 SharePoint have a component as part of the GUI installer called the Shared Assemblies Library. This MSI installer should be run to install the Bamboo.core* msi on every server on the farm that runs the
Windows SharePoint Services Web Application service.
Where do I find more information about configuring, customizing and using Bamboo products?
Bamboo Solutions has Online Documentation and Knowledge Base (KB) articles addressing all of our products. Please see the searchable Online Documentation for your particular product, at:
http://store.bamboosolutions.com/onlinedoc/default.aspx
Knowledge Base articles are also searchable, and can be found here:
http://store.bamboosolutions.com/kb/default.aspx
How do I migrate my SharePoint 2007 Bamboo products and license keys to SharePoint 2010?
Please see our KB article about migrating products, and be sure to download the PDF file attached to the article, as there are specific guidelines and caveats about each product:
KB.12630 - HOWTO: Migrate Bamboo Products from SharePoint 2007 to SharePoint 2010.
Please see your My Bamboo page in order to generate SharePoint 2010 keys for your SharePoint 2007 products. If the option to generate 2010 keys is not shown under My Orders > Product Licenses, please contact your Bamboo Solutions sales manager, or email
isteam@bamboosolutions.com
How do I find my Bamboo product license key(s)?
Please see this KB in order to find the license key(s) on your server:
KB.11598 - HOWTO: Is there a way to find a lost/unknown license key?
Your license keys may also be listed under your My Bamboo account. If your license keys are not shown under My Orders > Product Licenses, please contact your Bamboo Solutions sales manager, or email
isteam@bamboosolutions.com.
How many license keys do I need for my Bamboo product(s)?
For most products, one per Web Front End (WFE) server. A WFE server is any farm server running the
Microsoft SharePoint Foundation Web Application (on SharePoint 2010) or the
Windows SharePoint Services Web Application (on SharePoint 2007) which serves pages to users.
To determine which servers on the farm run these services, go to Central
Administration > Operations > Servers in Farm on
SharePoint 2007, or Central Administration > System Settings > Manage Servers in this Farm on SharePoint 2010.
Desktop applications, such as List Bulk Import and List Bulk Export, require one license per instance. There are a few products, such as Office to PDF Convertor, which are licensed per SharePoint farm.
Will my Bamboo licenses expire?
No, however, there may be a fee to upgrade from one major version to another.
The Bamboo Web License Manager does not show up in Central Administration.
How do I fix that?
In general, the Web License Manager (WLM) does not show up in Central Administration if the WLM feature for the Central Administration
Web application is not active, or a product such as the UrlScan Security Tool has been installed. In the case of URLScan, it needs to be configured to allow the URL for WLM to be used, even though it contains a "."
For more information about activating the WLM feature, please see:
KB.12537 - PROBLEM: I do not see Bamboo License Manager in SharePoint 2010 Central Administration;
KB.12358 - PROBLEM: Web License Manager not shown in Central Admin
How long do trial versions of your software last? When do they start?
Currently, trials of our products run for 30 days, and begin when the product is installed.
Is there any other way to test your products?
Yes, Bamboo offers sandbox environments for testing. There's nothing to install, and nothing to set-up; simply log-in, find the product you need, and get started. To request a log-in, please see:
http://store.bamboosolutions.com/2010sandbox.aspx.
How do I buy Bamboo products? Can I use a credit card? What currencies do you accept?
You can purchase Bamboo products via credit card. Please contact our sales team at issales@bamboosolutions.com for
information regarding additional payment methods. There may be an additional cost to purchasing with currencies other than the United States dollar.
What is your return policy?
Please see our
return policy. We do not provide refunds. Please take advantage of the trial download version of the product for download and testing. We feel that this should allow you to fully test and familiarize yourself with the product before making a final purchase decision.
The only exception to this policy is in the case of fraud. If you have any questions about our return policy, please contact
isteam@bamboosolutions.com.
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