Questions about Products:
Questions about Support:
Questions about Licensing and Maintenance:
Questions About SharePoint Version Support:
Questions about Purchasing and Sales:
Questions About Services and Training:
Will Bamboo's solutions and products be available on Office 365?
Microsoft Office 365 (hosting solution provided by Microsoft) comes in 2 types: Multi-Tennant and Dedicated. Currently, all Bamboo products require server-side
installation and server-side installation is not supported in a Multi-Tennant environment. The only exception is Bamboo World Clock and Weather App currently
available through the SharePoint App Store.
Office 365 Dedicated environments, also known as Office 365-D, does allow server-side installations, however, the components require certification by Microsoft
prior to deployment. Bamboo Solutions is currently working with Microsoft but no products at this time are supported in Office 365-D.
Does Bamboo offer hosting?
Bamboo does offer access to free testing environments where you can try, test, and tweak many of our most popular SharePoint enhancements. Go to our Create a Sandbox page for more information and to sign up now
for your free sandbox environment.
What levels of support plans does Bamboo offer? Does support expire?
Bamboo offers Trial, Basic and Premium support. Free Trial support expires after 30 days. For more information about Basic and Premium support, please see the
Support Plans page.
How do I know which Bamboo product version I am using?
You can find the version information in the configuration tool pane for the
Web Part, or via assembly files on the file system. For instructions, please see:
KB.11999 - HOWTO: Find the File Version for a Bamboo Product.
I upgraded or uninstalled one Bamboo product, and now other Bamboo products are not working. How do I fix that?
Current storefront versions of Bamboo products for 2007 SharePoint have a component as part of the GUI installer called the Shared Assemblies Library. This MSI installer should be run to install the Bamboo.core* msi on every server on the farm that runs the Windows SharePoint Services Web Application service.
Where do I find more information about configuring, customizing and using Bamboo products?
Bamboo Solutions has Online Documentation and Knowledge Base (KB) articles addressing all of our products. Please see the searchable Online Documentation for your particular product, at: http://store.bamboosolutions.com/onlinedoc/default.aspx
Knowledge Base articles are also searchable, and can be found here: http://store.bamboosolutions.com/kb/default.aspx
How do I migrate my SharePoint 2007 Bamboo products and license keys to SharePoint 2010?
Please see our KB article about migrating products, and be sure to download the PDF file attached to the article, as there are specific guidelines and caveats about each product: KB.12630 - HOWTO: Migrate Bamboo Products from SharePoint 2007 to SharePoint 2010.
Please see your My Bamboo page in order to generate SharePoint 2010 keys for your SharePoint 2007 products. If the option to generate 2010 keys is not shown under My Orders > Product Licenses, please contact your Bamboo Solutions sales manager, or email sales@bamboosolutions.com
How do I find my Bamboo product license key(s)?
Please see this KB in order to find the license key(s) on your server: KB.11598 - HOWTO: Is there a way to find a lost/unknown license key?
Your license keys may also be listed under your My Bamboo account. If your license keys are not shown under My Orders > Product Licenses, please contact your Bamboo Solutions sales manager, or email
sales@bamboosolutions.com.
How many license keys do I need for my Bamboo product(s)?
For most products, one per Web Front End (WFE) server. A WFE server is any farm server running the Microsoft SharePoint Foundation Web Application (on SharePoint 2010) or the Windows SharePoint Services Web Application (on SharePoint 2007) which serves pages to users.
To determine which servers on the farm run these services, go to Central
Administration > Operations > Servers in Farm on
SharePoint 2007, or Central Administration > System Settings > Manage Servers in this Farm on SharePoint 2010.
Desktop applications, such as List Bulk Import and List Bulk Export, require one license per instance. There are a few products, such as Office to PDF Convertor, which are licensed per SharePoint farm.
Will my Bamboo licenses expire?
No, however, there may be a fee to upgrade from one major version to another.
What versions of SharePoint does Bamboo Solutions currently support?
Many of Bamboo Solutions products currently support both SharePoint 2007 (WSS and Server) and SharePoint 2010 (Foundation and Server) with the following exceptions:
SharePoint 2007 support only:
- DWG Parser Solution Accelerator
SharePoint 2010 support only:
- Community Central
- Discussion Board Plus
- Time Tracking and Management
I currently have Bamboo products deployed in SharePoint 2007, can I migrate to SharePoint 2010?
Due to different architectures between SharePoint 2007 and SharePoint 2010, a separate installation package and license key is required for SharePoint 2010 deployment. For additional details, review the following knowledge base articles:
I currently have Bamboo products deployed in SharePoint 2007/2010, can I migrate to SharePoint 2013?
A separate installation package and license key is required for SharePoint 2013 deployment. For additional details, review the following knowledge base articles:
Will Bamboo Solutions be supporting SharePoint 2013?
Yes, We are currently in the process of rolling out our products on SharePoint 2013. For more information about product availability please read our SharePoint 2013 Readiness Page. Details about migration and licensing can be found here. Bamboo Solutions has released their first App to the SharePoint Store, for additional details, see
the announcement blog.
With SharePoint 2013 coming out, will Bamboo continue to support SharePoint 2007?
Bamboo will continue to provide support and bug fixes for its SharePoint 2007 products to customers with active support contracts until May 2015. Only the most recent version of Bamboo's SharePoint 2007 products will continue to receive these updates. Previously purchased licenses will continue to function after May 2015, but support for these products will end, and no additional fixes will provided beyond that time. Bamboo also plans to cease selling new licenses and annual support contacts for its SharePoint 2007 products in May 2014 to ensure customers will be eligible to receive support for at least one year after purchase.
The Bamboo Web License Manager does not show up in Central Administration.
How do I fix that?
In general, the Web License Manager (WLM) does not show up in Central Administration if the WLM feature for the Central Administration
Web application is not active, or a product such as the UrlScan Security Tool has been installed. In the case of URLScan, it needs to be configured to allow the URL for WLM to be used, even though it contains a "."
For more information about activating the WLM feature, please see:
KB.12537 - PROBLEM: I do not see Bamboo License Manager in SharePoint 2010 Central Administration;
KB.12358 - PROBLEM: Web License Manager not shown in Central Admin
How long do trial versions of your software last? When do they start?
Currently, trials of our products run for 30 days, and begin when the product is installed.
Is there any other way to test your products?
Yes, Bamboo offers sandbox environments for testing. There's nothing to install, and nothing to set-up; simply log-in, find the product you need, and get started. To request a log-in, please see:
http://store.bamboosolutions.com/2010sandbox.aspx.
How do I buy Bamboo products? Can I use a credit card? What currencies do you accept?
You can purchase Bamboo products via credit card. Please contact our sales team at sales@bamboosolutions.com for
information regarding additional payment methods. There may be an additional cost to purchasing with currencies other than the United States dollar.
What is your return policy?
Please see our return policy. We do not provide refunds. Please take advantage of the trial download version of the product for download and testing. We feel that this should allow you to fully test and familiarize yourself with the product before making a final purchase decision. The only exception to this policy is in the case of fraud. If you have any questions about our return policy, please contact sales@bamboosolutions.com.
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