Position Responsibilities:

• Create a knowledge management system and assist in workflow development.
• Ensure that knowledge is captured and solutions are being written for customer support incidents.
• Work with the members of the Support group to collect and standardize relevant knowledge.
• Manage content, ensuring quality and promoting and coordinating knowledge sharing.
• Collect product specifications, instructional information and other related data.
• Create and maintain internal knowledge base and templates.
• Identify and document new features of supported software, functions and processes in order to develop training.
• Design and develop course and learning materials, including outlines, presentations, procedures and reference guides.
• May conduct extensive software demonstrations and classroom training sessions to groups of various sizes.
• Work with Product Management Team and Engineers to understand products and verify information.
• Maintain and upgrade application documentation.

Education & Skill Requirements:

• Strong knowledge of all Microsoft Office applications.
• 5-plus years of technology-training, tech writing and instructional-design experience.
• Excellent communication, organization and presentations skills

Qualifications:
The successful candidate will have a strong background in knowledge management in software life cycle. A bachelors degree with a minimum of 4-6 years experience is required.